Shipping & Returns
Shipping Policy
Free Shipping: On all orders over $125 CAD. No code needed — it applies automatically at checkout.
Standard Shipping: $15 CAD flat rate for orders under $125.
Processing Time: Orders are processed within 1–2 business days (Monday–Friday, excluding Canadian holidays).
Delivery Estimates: 3–7 business days across Canada. Ontario and GTA orders often arrive in 2–4 business days.
Shipping Carriers: We use Canada Post and select courier partners depending on your location.
Tracking: You'll receive a shipping confirmation email with tracking number once your order ships.
Return Policy
30-Day Free Returns: We offer free returns within 30 days of delivery on all unwashed, unused items in their original packaging.
How to Start a Return: Email returns@khwab.ca with your order number. We'll send you a prepaid return label.
Refunds: Processed within 5–7 business days of receiving the returned item. Refunded to your original payment method.
Exchanges: We're happy to exchange for a different size or colour. Just mention this in your return email.
Non-Returnable Items: Items that have been washed, used, or are not in original packaging cannot be returned. Sale items are final sale.
Damaged or Wrong Items
If you receive a damaged or incorrect item, please email us at admin@khawabhome.com within 7 days of delivery with a photo. We'll make it right at no cost to you.